How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click “check out” for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the “payment options” screen.
Can you put a “rush” on my order?
If you need your items before the normal processing and shipping time, please email us at info@BirdfeedersPlus.com during regular business hours Monday through Friday 8AM to 6PM PST. We will do everything we can to accommodate your request.
What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of California (8.25%).
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order) plus shipping time equals delivery time. All products ship via FedEx. We ship all products same day guaranteed for all orders received by 1:00pm CST (Monday through Friday). However we also normally get all orders received by 4:00pm CST (Monday through Friday) out as well! We will send you a FedEx tracking code so that you can track your shipment at all times.
Our typical delivery times are as follows:
|1 Day:||MO, eastern Kansas, Omaha area, SW Iowa, southern 2/3 of Illinois|
|2 Days:||TX, LA, MS, TN, AR, OK, CO, NE, SD, IA, WI, northern 1/3 of Illinois, MN, SE 2/3 of ND, and WY|
|3 Days:||FL, AL, GA, SC, NC, VA, WV, Delaware, NJ, KY, IN, MI, OH, PA, NY, MT, NE WY and ND, ID, UT, AZ, OR, WA, and most of CA & NV.|
|4 Days:||A small part of CA and NV, MA, CN, RI, VT, NH, and ME.|
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship FedEx and are required to have a physical address for delivery.
Do you ship internationally?
At this time, we do not ship outside the U.S.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with FedEx and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.
BirdfeedersPlus offers a 100% satisfaction guarantee on nearly all of our merchandise from any of our websites. If you receive an item you are unhappy with for any reason, and your return is not one of the exceptions listed below, we will be happy to do one of the following:
- Replace the item.
- Exchange item for any another item of equal value.**
- Issue a refund for the returned item(s).*
Sorry, We cannot accept returns for refund or credit for:
- Perishable food items.
- Special Order Items.
*Credit/refund for merchandise only. Does not include original or return shipping charges. For returns made within 60 days of delivery.
** Applies to domestic US purchases only.
How do I return something?
Returns are as simple as one, two, three:
1. Please Click Here to email customer service to request a Return Merchandise Authorization (RMA) number so that we know to expect your return. Please make sure to let us know your order number, bill to name, and the items you wish to return. We will then send your RMA to you via email within 1 business day.
2. Print out and complete the RMA we will email to you and include it with the item(s) you are returning.
3. Return the item(s) via parcel post or any other preferred method
All returns must be sent postage paid. C.O.D.’s will not be accepted. If exchanging an item, customer will have to pay shipping charges on replacement item. Return items must have proper packing. We cannot credit a return if it arrives damaged. If you received free shipping as part of a promotion or incentive on your original order and you return all or part of your order, the shipping charge will be reinstated prior to processing your return.
If your items are damaged in transit – All of our domestic shipments are sent fully insured via UPS or Fed-Ex. All international shipments shipped via International Checkout must file claims with International Checkout. If damage should occur in transit, please email Customer Service and we contact you to determine the next step in the damage claim process. Please make sure to keep all original packaging.